FAQ

General

What is BOOKCOINS?

BOOKCOINS is a one stop Silver bullion trading platform that provides investors with a cost-effective, convenient way to buy, sell and store physical silver bullion.

What is BC?

BC is a shortform of BOOKCOINS.

Why Buy Silver?

  • There is currently less investment-grade silver available on Earth for investors .
  • Today, there is only enough investment-grade silver on Earth for every person to have 1/14th of an ounce.
  • Silver is a ‘miracle metal’. It is second only to oil as the world’s most useful commodity.
  • Aside from being money, silver has thousands of essential industrial uses. Silver is the most electrically conductive, thermally conductive, and reflective metal on the planet that has no known substitutes.
  • For the past 30 years the world has used up more silver than has been mined, and today silver inventories are near all time record low levels.
  • Knowing now is the time to acquire physical, investment grade silver bullion is only half the equation. Deciding when to sell your silver is critical to capturing investment gains and taking advantage of the upcoming wealth transfer.
  • As cycles investors, we know there will come a day when, as the cycles determine, it will be time for us to transition out of our silver holdings and move into other asset classes (such as real estate or high dividend-yielding stocks).

Why BOOKCOINS?

  • BOOKCOINS manages billions of tangible and intangible assets including silver reserves of some countries.
  • A new payment system and digital money.
  • Decentralized peer-to-peer payment network with no central authority or middleman (cash for internet)
  • Unlike other digital money, BOOKCOINS money has equal value with physical silver
  • Investor can protect their wealth from paper money or global currency crisis, while maintain the value and profit from Silver.
  • We offer you the most value education in our industry. Our focus is on education-first. We provide our customers world-class financial information, serving high-end, savvy bullion investors for the longterm.
  • BOOKCOINS.com is not simply an online bullion website, we practice what we preach, buying bullion and investing in physical silver right alongside our customers. We have a vested interest in making sure our customers are positioned to protect themselves and profit from what we believe will be the greatest wealth transfer in history.
  • We only offer products we believe in. The most trusted, recognizable mint hallmarks ( silver coin / bar brands) with a 100% guarantee on purity and authenticity. And we always offer a two-way market to our customers (meaning we buy back all the bullion products we sell at prevailing market rates posted 24 x 7 on our website).

What is the value of 1 BOOKCOINS?

1 BOOKCOINS = 1g Silver

How does BOOKCOINS work?

  • BOOKCOINS manages billions of tangible and intangible assets including silver reserves of some countries.
  • Buy & Sell In Low Rates, Deal In Any Size – With BOOKCOINS you can deal directly with other users. Both of you can quote prices, so you can both save dealing costs by cutting out the middleman. BOOKCOINS charges a maximum of 0.50% to buy/sell silver. Above $75,000 you pay less. We have over 50,000 users, who have invested between $100 and $8,000,000.
  • Trusted & High Security Vaults – Your silver bullion will be stored in your choice of professional bullion market vaults, selected from among multiple locations worldwide from your preferred location. You own your silver outright. It’s your legal property. We only deal in allocated silver – never unallocated.
  • Deal In Your Own Currency, Anytime, Anywhere – You can buy and sell in Euros and Pounds Sterling as well as US Dollars. This allows you to save the high cost of converting currency. BOOKCOINS is the only place in the world where you can buy or sell silver 24/7.
  • Certified & Backed By Top Tier Silver Supply Partners & Affiliations – All silver bought through BOOKCOINS is part of a good delivery bar, which can be traded on the world’s professional markets. The maintenance of the Good Delivery List, including the accreditation of new refiners and the regular retesting of listed refiners, is the most important core activity of the London Bullion Market Association.
  • Wholesale Storage Rates And Insurance – Insurance and storage is 0.12% per annum for silver. This is less than a third of the normal 0.4% charged as an annual management fee by most ETFs.
  • BOOKCOINS has a sharing network where every user is allowed to transact their money easily via online.
  • BOOKCOINS can be used as a Payment Gateway for goods and services from online or offline.
  • BOOKCOINS can be exchanged and traded into silver bullion.
  • BOOKCOINS can be cash out in debit card and enjoy worldwide expenses with no limit.
  • Customers can also buy and secure physical silver bullion for their individual retirement account (IRA). We offer numerous gold IRA and silver IRA custodial offerings with vault storage locations in USA.

Did you know you can also purchase physical silver bullion coins and bars for your retirement account (IRA)?

Yes, the U.S. Government allows you to invest in silver bullion for retirement purposes with income tax advantages using an Individual Retirement Account (IRA).

What if my IRA custodian won’t allow physical silver for IRAs?

If your current IRA custodian does not offer you the option of either physical silver IRA investing ` or if you would like to set up a silver and gold IRA, simply contact one of the highly reputable custodians in the IRA Custodians section below.

Click here to see a list of precious metal custodians who can help you with the creation or transfer of retirement accounts. You may contact our Sales Representatives at [email protected] – Monday through Friday, 6 AM to 5 PM Pacific.

Why choose BOOKCOINS but not other digital currency?

  • Other digital currency at the market are just “digital”, nobody can guarantee the value, whereas BOOKCOINS are backed up by physical silver long lasting value.
  • We are backed by silver minor and silver reproduction factory, we have strong foundation in precious metals and our company has been established in countries like Taiwan, Hong Kong, USA, Singapore & Malaysia.
  • We have strong developer teams to maintain the entire system

Is BOOKCOINS legal?

  • BOOKCOINS has not been made illegal by legislation in most jurisdictions. However, some jurisdictions (such as Argentina and Russia) severely restrict or ban foreign currencies. Other jurisdictions (such as Thailand) may limit the licensing of certain entities such as BOOKCOINS exchanges.
  • BOOKCOINS is money, and money has always been used both for legal and illegal purposes. Cash, credit cards and current banking systems widely surpass BOOKCOINS in terms of their use to finance crime. BOOKCOINS can bring significant innovation in payment systems and the benefits of such innovation are often considered to be far beyond their potential drawbacks.
  • BOOKCOINS is designed to be a huge step forward in making money more secure and could also act as a significant protection against many forms of financial crime. For instance, BOOKCOINS are completely impossible to counterfeit. Users are in full control of their payments and cannot receive unapproved charges such as with credit card fraud. BOOKCOINS transactions are irreversible and immune to fraudulent chargebacks. BOOKCOINS allows money to be secured against theft and loss using very strong and useful mechanisms such as backups, encryption, and multiple signatures.

Account

How to create a BOOKCOINS account?

  • Step 1 : Go to the http://BOOKCOINS.com
  • Step 2 : Click ‘Sign Up’
  • Step 3 : Fill in the Name,Email,Password and Country and click ” I AGREE TO THE USER AGREEMENT AND THE PRIVACY POLICY.”
  • Step 4 : Click Sign Up
  • Step 5 : We will send you an email verification.
  • Step 6 : Log in email and please verify your email address by clicking the link to verify.
  • Step 7 : Once verified, you can sign in with your Email and Password.

How to sign in?

  • Step 1 : Click ‘sign in’
  • Step 2 : Fill in your email address and password.
  • Step 3 : Tick on ’I AGREE TERMS OF USE’.
  • Step 4 : Click Login.

What if I forget my password?

  • Go to ‘sign in’ account.
  • Click ‘Forget Password’
  • Enter your email and verfication image for security purpose.
  • Click ‘send’

What if I forget my security password?

  • Step 1: Click “My account”
  • Step 2: Click “Password”
  • Step 3: you will see the security password column, click on “Forget security password”
  • Step 4 : We will send you an email verification.
  • Step 5 : Log in email and please click on the link that we send to your email address
  • Step 6: You will reset your security password at BOOKCOINS main page.

What is the difference between ‘password’ and ‘security password’?

Password is needed when you log in. security password is needed everytime you make changes on your personal information. both passwords cannot be the same.

Why do I need to create security password?

We take the privacy of your personal information very seriously, You will need to type in your Security password everytime you made any changes on your personal information. your security password need to be different from your password. Your security password must have a minimum of 8 characters and alphanumeric.

What if i forget my email?

Please contact our Customer Service at [email protected] to retrieve your account information.

How to update my profile/ account information/ address?

  • Step 1: Click My Account
  • Step 2: Click My Profile
  • Step 3: Fill in account information
  • Step 4: Click Update

How to update Account password and Security Password?

  • Step 1: Click My Account
  • Step 2: Click Manage Password
  • Step 3: Fill in Account Password and Security Password
  • Step 4: Click Update

How to submit my proof of identity?

  • Step 1: Click My Account
  • Step 2: Click My Profile
  • Step 3: Submit your attachment of Photo ID / Passport or Proof of Bank Account.
  • Step 4: Fill in“Security password’
  • Step 5: Click Update

Transaction

What are the transaction activities available in BOOKCOINS website?

  • MARKETPLACE – You can ask and bid silver in MARKETPLACE.
  • BUY SILVER – You can buy silver from BOOKCOINS HQ
  • SELL SILVER – You can sell your BC in cash terms.
  • REDEEM SILVER – You can redeem your physical silver bar from HQ.
  • SEND or REQUEST – you can Send or Request BOOKCOINS within BC members via email.
  • You can choose to have your physical silver being shipped to your preferred address or you can store your physical silver in the silver vault storage services that are available internationally.
  • You can purchase physical silver for your retirement purpose under an Individual Retirement Account (IRA). This is applicable to USA residents only.

What is Marketplace?

Marketplace is the market to allow BOOKCOINS members to ask and bid BC within themselves.

How to ask in ‘MARKETPLACE’?

  • Step 1 : Click “Marketplace”
  • Step 2 : Key in the quantity and price that you want to buy
  • Step 3 : Fill in the security password and click”preview”
  • Step 4 : Click “confirm”
  • Step 5 : Your BC will be shown in the pending ask tab

How to bid in ‘MARKETPLACE’?

  • Step 1 : Click “Marketplace”
  • Step 2 : Key in the quantity and price that you want to sell
  • Step 3 : Fill in the security password and click”preview”
  • Step 4 : Click “confirm”
  • Step 5 : Your BC will be shown in the pending bid tab

Can you explain further on the features in MARKETPLACE?

MARKETPLACE- You can ask and bid silver in MARKETPLACE.

  1. Trade-Trade show the ask and bid rate of the marketplace.
  2. Ask – You can ask the BC by the quantity and rate as you desired.
  3. Bid – You can bid the BC by the quantity and rate as you desired.
  4. Pending – It shows the quantity and rate that you pending to ask and bid.
    • Pending Ask List – The BC price that you plan to ask in marketplace
    • Pending Bid List – the BC price that you plan to bid in marketplace
    • Pending Bought Transaction – When you click buy but the full transaction is not yet complete, for eg: not yet make payment, seller didn’t approve the transaction, error, etc
    • Pending Sold Transaction – When you click bid but the full transaction is not yet complete, for eg: not yet receive payment, error, etc
    • History – The order record that you bought and sold.

What is BOOKCOINS HQ?

BOOKCOINS HQ is the main silver bullion supplier in BC. Normally we buy and sell according to current silver market prices.

How to BUY SILVER?

  • Step 1:Click “Buy Silver”
  • Step 2: Click “Buy Now”
  • Step 3: Type in how many quantity that you want to buy (at least 1000 BC)
  • Step 4: Choose the payment method.
  • Step 5: Key in the security password
  • Step 6: Click Preview

What is the minimum amount of BC to “Buy Silver”?

The minimum amount to buy BC from HQ is 1,000 g (1,000 BC)

How to REDEEM SILVER?

  • Step 1: Click “Redeem Silver”
  • Step 2: Choose the method for redeem
  • (i) Shipping – Fill in the details of shipping address
  • (ii) Self–Collect – Choose the service centre that you want to come to collect.
    • BOOKCOINS HQ
    • BOOKCOINS SINGAPORE
    • BOOKCOINS MALAYSIA
  • (iii) Vault – Choose the place that you want to vault.
    • BC HQ
    • HONGKONG
    • SINGAPORE

Can I redeem my physical silver bullion at any odd amount?

No, selling the physical silver bullion must be in full unit. For example 1000g, 2000g,5000g, and so on.

When will I receive my physical silver? How is your shipping terms?

Upon receipt of your payment in full, we will request shipment from our most strategically located distribution center. Upon shipment of your nondescript package, you will be emailed tracking information of your parcel(s) en route.
silver shipping are in nondescript packaging ensuring safe, secure delivery. All orders are fully insured requiring an adult signature. Your order is not your liability until the parcel is signed for and taken into your physical possession. Customers are responsible for any and all applicable customs, duties, taxes, or fees. Taxes may vary by item, country, region and province.

Minimum Order Requirement for International Orders Apply:
* 100 ounces of Silver or 1000BC (BOOKCOINS)
* Shipping may vary with metal type and quantity

There is a maximum value that we can have international orders delivered to at a street address in one day. If your order exceeds the maximum value we will split your order(s) into multiple shipments.

International orders normally ship within 6 – 8 business days after receipt of payment due to additional customs paperwork and Patriot Act compliance. Please be aware that average customs clearance times vary per country.

Many international customers elect to forgo paying customs fees and duties by having their precious metals stored in segregated vault storage. With third party segregated vault storage accounts, BOOKCOINS.com Insiders always have the future option to elect for secure international delivery of their holdings. Locking in a sellback price on vault storage holdings is just a convenient, secure phone call away.


SELL SILVER

What is BOOKINT?

BOOKINT is a sister company of BOOKCOINS.

How to SELL SILVER?

  • Step 1 : Click “Sell silver”
  • Step 2 : Choose whether you want to sell by “Cash” or “Bank card”
  • Step 3 : Fill in the quantity of BC that you want to sell (at least 1000BC)

What is the sales into option?

You can withdraw your BC, either in cash terms or in physical silver bullion.

What is the transaction limit for SELL SILVER?

Minimum amount is 1000g (1000BC) SELL SILVER.

How long is the SELL SILVER process?

The withdrawal process will be done within 7 working days.


SEND / REQUEST

How to Send BC to others?

If you want to send, you need to generate the BC address. Send BC is within BC members only.

How to Request BC from others?

If you want to request, you need to generate the BC address. Request BC need fill in the email address that the members you request to. Request BC is within BC members only.

What is BC address?

A BC address is an identifier of 12-24 alphanumeric characters, that represents a possible destination for a BC payment. BC addresses can be generated at no cost by any user of BC.

For example, to request BC address, Click “Generate BC Address” and the system will assign an address. It is also possible to mark a BC address as your favourite.

How will I know that my transaction is successful?

When your transaction is successful, BOOKCOINS supporting team will send you an email for further verification.

What should I do when the transaction unsuccessful?

If your transaction is unsuccessful, please provide the following information:

  • Username
  • Name
  • Withdrawal Date
  • Withdrawal Amount

and send an email to [email protected]. Based on your information,we will do security verification and proceed with the transaction.


Fee

How much is the transaction fee?

We will charge only 1% transaction fees for sales transaction, for example:

  • when you sell silver (cash terms)
  • when you bid at marketplace
  • when you ‘SEND’ BOOKCOINS to others

However, any purchase or BOOKCOINS request are FREE, for example:

  • when you buy BOOKCOINS from HQ
  • When you buy BOOKCOINS from marketplace
  • When you ‘REQUEST’ BOOKCOINS from others
  • when you redeem silver (physical silver bullion)

What are the others charges should I be aware of besides your 1% transaction fees?

The 1% transaction fees in BC is referring to any sales transaction occur using our website services. Other charges such as shipping fees, bank transfer fees, payment gateway fees, or other miscellaneous fees are not included.


Payment

For payment (Add a bank information)

  • Step 1: Click My Account
  • Step 2: Click Bank Account
  • Step 3: Click Add Account
  • Step 4: Fill in the bank account Information.
  • Step 5: Fill in The Security Password.
  • Step 6: Click Preview

For payment (Add a debit card or credit card information)

  • Step 1: Click the My Account
  • Step 2: Click Bank Card
  • Step 3: Fill in the debit or credit card information.
  • Step 4: Fill in The Security Password.
  • Step 5: Click Preview

Why do I have to wait for 10 minutes for payment transaction?

Receiving a payment is almost instant with BOOKCOINS. However, there is a 10 minutes delay on average before the network begins to confirm your transaction by including it in our security system and before you can send/transfer the BOOKCOINS you receive.

How is the payment process after the order has been made?

Once an order has been made, both BUYER and SELLER will receive an order form, where the BUYER need to make payment within 48 hours, otherwise the order form will be automatically cancelled. Once SELLER receive the payment from BUYER, a paid invoice/ receipt will be issued to both BUYER and SELLER.


BC Merchant

I am interested to buy large amount of BOOKCOINS, is there any discount for me?

We would suggest you to join us as a BC merchant.

What is the minimum amount of BC would I need to buy in order to enjoy the discount rebate?

In order to qualify to become a BOOKCOINS merchant, you first need to buy a minimum amount of 50,000 BC (50,000 grams).

What are the benefits for me to join as a merchant?

BC merchant will get to enjoy special benefits, for example the 1% sales transaction fee will be waived upon purchase.

How to sign up as a merchant?

Please fill up our ‘merchant application form’ under ‘Become Our Merchant’ page.


Security

How is the quality of BOOKCOINS silver bar?

Our Standard silver bullion bars are at least 99.9% pure. They have been kept continuously in professional bullion storage facilities since they were manufactured.Each bar has a recorded history and an absolute guarantee of its integrity and bullion content.

BOOKCOINS itself also warrants the quality of all BOOKCOINS silver bars stored in its vaults – both when you buy and for as long as you own your silver.
The silver bars are 1000 BC=1 kilogram.

Silver bar purity is measured, and only the purity multiplied by the gross bar weight is added to BOOKCOINS inventory records. So your gram of ‘fine silver’ is guaranteed 100% pure silver held in the vaulting location of your choice. In accordance with standard bullion-market practice, silver is recorded in gross weight, not fine.

Your bullion’s physical storage

Your silver are held in some of the world’s strongest and most trusted specialist bullion vaults, operated on our behalf by professional market vaulting providers.
Bullion bars are stored in international market security vaults in Singapore, Hong Kong, Zurich, London, New York and Toronto. BOOKCOINS investors may enjoy lots of benefits, such as: low storage costs, bulk purchase, insurance and many other services provided.

These locations cover the most active bullion markets in the world and give you an opportunity to select an offshore jurisdiction for storage.

You buy your guaranteed quality silver only when it is already safely in the vault. Bars are always insured and they do not move. Even in the course of delivery from BOOKCOINS seller to buyer the bullion stays securely in the vault.

You can at any time prove your individual ownership of silver in the vault by comparing the official bar list produced by our vault operators to an individually nicknamed list of all BOOKCOINS holdings published on a public page on the BOOKCOINS website.

Why should I store my silver bullion in vaults instead of safe deposit box in the bank?

The reason being is because bank deposit box charge you the most expensive fees, which is approximately $100-$300 per year, and you would need to buy your silver outside, unless the bank itself offer in-house silver purchase services, which is very few of them would do so.

If you prefer to buy and store your silver in one step, you should consider buying allocated silver stored in a precious metals vault.

The advantages of storing your silver bullion in these vaults are the storage fee is cheaper because the amounts deposited are large and the insurance fee is low. The vaults are highly secure, making the danger of theft minimal.

Your silver bullion will be stored in your choice of professional bullion market vaults, selected from among multiple locations worldwide from your preferred location. You own your silver outright. It’s your legal property. We only deal in allocated silver – never unallocated.

BOOKCOINS account access

Your account is protected by some of the most secure cryptographic methods ever devised. These are widely recognised as offering a thoroughly secure means of data communication and are the technical protocols in wide use by banks, governments, and other highly secure users of the internet.

But we do not accept that the ciphers could not in future be broken, or your passwords found out.

Because of these very real risks BOOKCOINS has assumed that against the odds your internet access will be compromised, and we have implemented substantial further safeguards to guard against such an eventuality so as to still keep your bullion and your money safe.

Provided your account is funded and your mobile/cell phone number is set correctly, we will automatically send an SMS message whenever:

  • Your account is logged in to (optional).
  • An order is placed (optional).
  • A withdrawal request is entered.

You can set up your mobile/cell phone number and enable/disable the optional messages from the ACCOUNT > SETTINGS page.

Note: Your phone number must be entered in full international form for these messages to reach you.
*SMS fees might be charged.

Bullion – understanding bullion protection rights

BOOKCOINS silver is yours outright, so there is no credit exposure either to the bank, or to the vault operators, or to BOOKCOINS. All three could fail, and all your bullion would still be yours and would be returned to you in full by a liquidator. This is the essence of direct physical ownership of silver held through BOOKCOINS’s custody arrangement.